I dropped my car off around 10am, unscheduled. My check engine light was on. I waited a matter of minutes before Edwin Cruz met me. He explained everything involved, diagnosis, potential time needed, next steps, communication. They arranged a ride home. He contacted me around 3:45pm, my car was ready. Earlier than planned. He was very friendly, informative and professional throughout. It was a good experience. I want to thank the young man who drove me home too. A good representative of the INFINITI Brand.
I would recommend this dealer for all your need. Excellent customer service and they did a really good job servicing my car. I am a very happy customer and I will repeat and recommend anyone to come here.
It was a pleasure. The salesman, manager and finance department were accommodating, curtious and helpful. I would recommend this dealership to friends, family and others in the future.
Edwin Cruz takes 110% care of us every time!! We honestly return for every service for both our cars bc Eddie is the BEST! Always honest, always kind, friendly and REAL! Thanks Eddie!! In addition, Everyone @Ramsey takes great care of us, we routinely bring BOTH our trucks for all their services to Ramsey!
Excellent service provided by Ramsey INFINITI staff and technicians. I highly recommend Ramsey location for sales and maintenance. The staff aways provides top quality service.
I have been a customer for over 20 years. This service experience (with a bill of about $2,000) was not a good one. Not enough info in advance about why everything was necessary, and no discussion at all at checkout.
Have been dealing with Ramsey INFINITI for almost 3 years now. In that time I’ve purchased 2 cars and multiple routine service visits. All interactions with the dealership are very much above board and clearly explained, one really does get treated like family. Highly recommend this dealership, both sales and service.
The title says it all. Consistent great service as usual. Very comfortable atmosphere while I wait and I never once had to stay long for the service to be complete.
Best experience ever buying a new car. After a few comments Dennis Lutz knew exactly what I needed and directed me to the LUX version. I was not sure if the options I wanted were available or if I needed to move to the Sport version, that did not really suit my driving habits. I already knew the color and interior I wanted and Dennis quickly found the exact car at another dealer lot nearby. I got everything I wanted and never needed to compare the car with other manufacturers since I got what I wanted so quickly. Love the car and so does everyone who has seen it. Enrique made the financing aspect easy for me. I identified the wheel and tire insurance as important to me and the lease terms for this insurance seemed generous to me. As a result of my experience I would consider buying or renewing the lease at the end of term. I asked a lot of questions about that and got satisfactory answers as well. Please add Dennis Lutz to your list below so he receives credit for his fine work on my behalf and for others that would like to include him.
The Sales Rep Zoe was fantastic with my , very informative & never makes you feel pressured shes experienced in what she does !!! The Financial Rep Enrique was also so helpful with me in getting the best interested deals for my needs .. I highly recommend this dealership great service over all !!!