Customer Testimonials

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DealerRater Feb 27, 2021

I love this dealership. I drive over an hour to get there and there’s one much closer to me. The customer service is amazing.

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DealerRater Feb 26, 2021

I am glad that my car was able to be fixed without an appointment! It was quick and efficient!! Thank you so much for good service.

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DealerRater Feb 26, 2021

Very professional and friendly dealership. I will definitely recommend Ramsey to my friends and family. From start to finish it was a pleasant experience. I was show the features of the car and all my questions were answered

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DealerRater Feb 26, 2021

They are very accommodating and friendly, always very helpful. I have now moved to the state of Florida but will kiss the great service I always received front the Ramsey crue

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DealerRater Feb 25, 2021

Very easy check in. Work explained and updates given throughout my wait. They explained what future work might be needed and no pressure to get it done immediately.

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DealerRater Feb 25, 2021

Service 2 weeks ago good except.when I called to check car was there 5 days asked for Nino spoke to Luke put on hold for 10minutes no one picked up hung up

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DealerRater Feb 24, 2021

Very pleased with my service worked on today. The staff was very attentive and thorough. Staff took time to fix every problem and question that I had.

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DealerRater Feb 24, 2021

I love going to Ramsey INFINITI for service. Staffs are very nice and very friendly. They really take their time to explain in details what type of service was done and if anything needs to be fixed , they will let you know.

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DealerRater Feb 24, 2021

Great service and staff was extremely courteous. Very comfortable waiting room and the expected wait time was spot on. This is my second infinit purchased from this dealer.

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Google Feb 24, 2021
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DealerRater Feb 23, 2021

The only issue I have is there should be more loyalty perks for customers who have leased multiple Infinitis in the past. We should at least get free oil changes for the life of the lease

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DealerRater Feb 23, 2021

I shopped the Ramsey showroom and Juliet was my salesperson. She was very professional and so pleasant to deal with. The manager, Kevin, was so knowledgeable and helpful. I would definitely recommend this dealership to friends and family. I will be back.

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DealerRater Feb 23, 2021

I had an appointment for oil change. Waited maybe 40 min. They did a great job. They even washed my car for me! Very happy with their services!!

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DealerRater Feb 23, 2021

Very helpful and good environment. Was waiting too see what was up wit my heat and they fixed it quick without any problems definitely go to that service center

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DealerRater Feb 21, 2021

Phenomenal people, very helpful sales staff. They were upfront and honest w me and explained everything from the car to the costs. Karl Rodriguez was amazing to work with. This is my 4th infinity, won’t be my last!

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DealerRater Feb 21, 2021

Excellent came in without appt because plate had come lose and they repinned minimal charge I had a good experience but don’t waste my time more with the 25 word minimum

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DealerRater Feb 20, 2021

Very professional nice friendly staff they take care of the customer very friendly and knowledgeable would definitely recommend other friends to go to this dealership

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DealerRater Feb 19, 2021

Excelente attention, and Knowledge, they made me feel confortable, because I can see that my car is in good hands. Just one visit and they found my car problem.

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DealerRater Feb 19, 2021

Noonan was great. He was friendly and easy to deal with. He called with an update when he said he would and accommodated my time change due to bad weather.

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DealerRater Feb 19, 2021

The customer service and car shopping experience went well. Great job and awesome experience. They were able to accommodate and help to me get the car I was looking for.

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DealerRater Feb 19, 2021

My service rep Nuno was honest and informative. A pleasure to deal with. The facility was very professional and clean. The loaner vehicle was clean and ran great. Service was done quickly and all issues were addressed. A very good experience.

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DealerRater Feb 19, 2021

Service repair was slow. Took 5 days for repairs to be completed. No loaner car available. The service center at Ramsey also could not find my car after the tow truck dropped it off. Thankfully they found the car on day 2.

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DealerRater Feb 18, 2021

I have always dreaded shopping for a car. Usually it's high pressure and your at the dealership for hours to get a decent deal. I must say that this was easily the best experience I have had. Karl was very knowledgeable and professional. The finances with Enrique also went very well. Our questions and concerns were answers thoroughly. I would highly recommend this dealership if you are looking to buy a car.

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DealerRater Feb 17, 2021

Amazing service . It is always a pleasure to come to this dealership. Everything I needed, they accommodated for me. I will continue to come to this amazing dealership.

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DealerRater Feb 16, 2021

Quick and accurate maintenance service, and has plenty of room in the waiting areas. They also adhere to Covid-19 protocols. Great overall customer services.

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DealerRater Feb 16, 2021

Excellent. Diagnosed my car. Took care of everything that needed to be done and told me when the next time I'm due. Very courtesy.

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DealerRater Feb 13, 2021

The car buying experience was a pleasure from the sales process to the closing. Low pressure environment, good deal & nice people. I highly recommend them.

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DealerRater Feb 13, 2021

Muni was very courteous and efficient. He understood my needs and communicated throughout the process to keep me informed. Just what I expect for INFINITI! He also applied a coupon for me!

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DealerRater Feb 12, 2021

There was a high degree of excellent service provided upon my visit. From the moment I got in to the moment I left everything was perfect..

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DealerRater Feb 12, 2021

My visit was timely and prompt. everyone was courteous and very attentive. Phone assistance before the appointment was prompt. My wait time was shorter than expected.

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DealerRater Feb 12, 2021

Great service Will recommend and return for further service. Great service Will recommend and return for further service Great service Will recommend and return for further service.

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DealerRater Feb 11, 2021

Whole experience went smoothly and I was kept informed of progress while the vehicle was being serviced. I really appreciate the effort that was put into resolving my potential door leaking issue. I feel like the effort was above and beyond what I expected / asked for.

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DealerRater Feb 11, 2021

I live an hour away from Ramsey and although there are other INFINITI Dealerships closer to me Ramsey has proven to be my best choice.

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DealerRater Feb 10, 2021

Excellent customer service in professional and friendly manner, honest, getting work done in timely manner. Bonus is that you get your car washed every time you take it for service

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DealerRater Feb 10, 2021

The young man that helped me was very courteous, informative which made my experience overall very pleasant. I plan to continue using the service here as long as this quality of service remains.

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DealerRater Feb 10, 2021

Easy process, the sales person was very polite and not pushy. The one thing I did not like was the added dealer charges that were not advertised on top of the regular dealer charges (2k for dealer services performed on the vehicle - sold as expenses incurred to certify the vehicle). It was still a better deal than what was on the market so I went with it.

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DealerRater Feb 10, 2021

I like the large inventory as well as a very effective service department . Any problem has always been solved efficiently. I don’t mind traveling to receive good service

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DealerRater Feb 10, 2021

Overall the sales experience was very good. The one issue I have is training on how the car systems operate and the best way to set them up. This is not a new model. More information/assistance should have been provided.

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DealerRater Feb 9, 2021

Great service, easy scheduling, wonderful facility and super fast! Highly recommended to anyone looking to service their INFINITI automobile in the North Jersey and surrounding area

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DealerRater Feb 9, 2021

I said I had a radiator coolant smell and no one mentioned it when I received the car back and when I got hone and out of the car I could still smell it

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DealerRater Feb 9, 2021

Excellent service and recommendation on what needed to be done Excellent, great, pleasant A a a a a a a a a a a a a

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DealerRater Feb 8, 2021

Roberto provided exceptional customer service during my visit to INFINITI to get an oil and filter change. I look forward to coming back to get my vehicle serviced.

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DealerRater Feb 8, 2021

I love the dealership! I've leased 5 cars from this dealership and have only had wonderful experiences with both the sales people as well as the service people and everyone else. Lovely experience to deal with them.

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DealerRater Feb 6, 2021

Service advisors were very professional, prompt and courteous. Car was serviced in a timely manner. Dealership kept me informed as to status of my car.

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Google Feb 6, 2021
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DealerRater Feb 5, 2021

The quality of service to my car is excellent. Waiting room is safe, clean & comfortable. All employees I came in contact with were personable. My only criticism is that they should give me a realistic waiting time. If it should change, then I should be given an update. After waiting an hour, I inquired how much longer my service would be & was told 20 minutes..I actually had to wait another 50 minutes. No one gave me me an estimate in waiting time. I had to keep asking.

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DealerRater Feb 5, 2021

It’s a pleasure to deal with an honest and courteous dealership. I am always happy with the repairs and guidance given by service advisor.

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DealerRater Feb 5, 2021

Talia did a great job responding to my questions on Monday when the dealership was closed due to snow. She set me up with a test drive and followed up Tuesday morning. Karl was extremely helpful and friendly. He made my wife and kids feel comfortable while we went through the test drive and buying process. I would rate him 10/10. Overall it was a great experience from start to finish.

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DealerRater Feb 5, 2021

I came in for a oil change and tire rotation. I brought to the attention of Roberto that my front tire had a bubble in it, He gave expert advice and to me that the tire can’t be repaired. You have a up and coming star working there

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DealerRater Feb 5, 2021

Great customer service and also so personable. We are a repeat customer and always look forward to coming back. We have developed a great relationship.

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DealerRater Feb 4, 2021

They did a great job on my car. The service man explained everything. Kept me up updated while I waited. Car was clean and I was happy

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DealerRater Feb 3, 2021

first class service from the time of check in to check out. Wish my other card were Infiniti’s to get the same level of service.

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DealerRater Feb 3, 2021

Great experience, had my loaner car waiting so it was an easy drop off and pick up. The paper work ready and all questions were answered. Vehicle back up camera does not meet Infinti standards (that has nothing to do with the service though).

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DealerRater Feb 3, 2021

Great service. Sad I couldn't lease another car due to excessive miles driven. Love the service also. It is nice knowing that I can get a loaner car when needed.

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DealerRater Feb 1, 2021

Luke provided accurate and timely updates, spending as much time explaining the details and rationale behind his mechanic’s recommendations as was needed. Estimates and repairs were spot on. I’ve received a loaner as promised and within just 15min of arriving. Luke wanted to save me time and got me the out of there before the Admin even arrived early in the morning. Couldn’t be happier.

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DealerRater Jan 31, 2021

Great Experience at Ramsey INFINITI. Our sales team experience especially Damien Lawrence was respectful and courteous... we got a great vehicle and had a great experience

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Google Jan 30, 2021

Damien Lawrence was the best sales person I have ever dealt with at Ramsey INFINITI..

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Google Jan 30, 2021
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DealerRater Jan 30, 2021

Actually can’t say enough about the professionalism of the service staff as well as the quality of service always a big hit at Ramsey INFINITI thank you

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DealerRater Jan 29, 2021

Excellent!!! Appointments were on time and quickly taken care of. I do miss the bagels and coffee, but I understood the reasons. I Highly recommend.

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DealerRater Jan 29, 2021

great service y y y y y y y y y y y y y y y y y y y y y y y

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DealerRater Jan 29, 2021

Service is great, all reps are amazing, the complimentary car wash could use a little attention. Other than that it’s a great dealership and I am very happy

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DealerRater Jan 27, 2021

Your service department is exceptional. I was immediately greeting by Edwin Cruz, asked if my car needed more that the 30,000 mile service. The service was quick and they delivered my car back with a car wsh.

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DealerRater Jan 27, 2021

Sales staff was very helpful...great car, our 4th,...showroom very nice.., That’s about it...16 words ..😱😷 Have nothing else to say... 25 word minimum is not friendly and annoying!!!

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DealerRater Jan 27, 2021

Superb service customer service...ensuring I am satisfied with the work. Always walk away knowing my service needs have been met. Explaining every step along the way.

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DealerRater Jan 27, 2021

This is the second time we are not happy with the end result of the service. Will probably look to take our car someplace else

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DealerRater Jan 26, 2021

I was happy with the service but I think I was talked into an air filter replacement before it was due. Also, the fact that Infinity does not have a 10,000 mile Mobile 1 like most dealers is very inconvenient.

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DealerRater Jan 26, 2021

I just finished my lease with Ramsey INFINITI. It was a great 3 years with the car and the dealership l. Friendly staff and good service. Roberto in service was excellent and I would definitely re lease again and have him as service representative!

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DealerRater Jan 25, 2021

Service was exceptional and completed in a professional and timely manner. I was very pleased with the excellent customer service from arrival until work was completed. Thank you

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DealerRater Jan 24, 2021

All service representatives were courteous, knowledgeable and efficient. Visit was as pleasant as possible strictly adhering to all Covid-19 regulations. Work was quickly dispatched and well done.

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DealerRater Jan 23, 2021

Sales staff were terrific, knowledgeable and friendly especially Jason Kaplan and Colin Hoffman. Ryan was very helpful in completing the paper work. Car was beautifully prepared. New features were highlighted and explained. CarPlay was set up and fully functional right away. Really enjoying the car and liking the blue color very much.

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DealerRater Jan 23, 2021

I had a great experience with the salesman and finance person. They truly try to make a deal that is fair for both parties and let you feel good about the deal.

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DealerRater Jan 22, 2021

The team from sales to finance were incredible, professional and thorough. This is the least time I spent at a dealer and the most satisfied. From Gabriella who answered all my questions via phone to Maged who speedily tended to all my needs to Eddy in Finance who was extremely eloquent and made me comfortable that I was getting a great deal. Great job from top to bottom. Some businesses lure you in and then hand you off to the B team. I felt like I had the A team all the way through. Will definitely recommend you guys over ...

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DealerRater Jan 22, 2021

The dealership treated my wife and I with respect. They tried to meet our needs as much as possible. Trusted us with the car for test drive and drove the car where we felt comfortable. This our third car purchased from this dealership over the last 16 years. They have always taken good care of us.

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DealerRater Jan 22, 2021

Easy transaction. Nice Salesforce good prices. No pressure sales. Easy test drive Brite and clean facility very nice detailing upon delivery of the car. Explained all options clearly

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DealerRater Jan 21, 2021

Good professional experience. Easy and fast. Very knowledgeable in my issues. I will def. come back for future repairs or service. Thank you so much.

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DealerRater Jan 21, 2021

My recent experience was great! Luke was super responsive, professional, and more important considerate of my time. Luke listened to my issue, thought the best course of action, I was in and out of the dealership happy.

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DealerRater Jan 20, 2021

It was great. Nice people. Got the work done. Cleaned the car. Had a good conversation after. Would consider coming back. Was a good visit.

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DealerRater Jan 20, 2021

There are plenty of INFINITI dealers around me, I choose to drive an hour away to Ramsey because of their professionalism and attention to detail.

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DealerRater Jan 19, 2021

Edwin Service rep very personable the picture looks different then who I saw at the visit. I could see he had a smile even with the mask. The last two time I had my vehicle serviced I had the same pleasure as he was the same Rep. He kept me up to date and answer any questions I had. He a great asset to your dept.

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DealerRater Jan 19, 2021

Excellent personalized service. On time and on budget. The service department made me feel right at home and allowed me to stay connected to my office during the service visit.

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Google Jan 19, 2021
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DealerRater Jan 19, 2021

My attendant was cordial and helpful. He explained the problem to be fixed and helped me to set a digital clock and offered me for any helps in the future.

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DealerRater Jan 17, 2021

I felt valued as a customer. I was greeted immediately by a friendly and helpful associate. I was given a great loaner vehicle. All service was explained as well as cost and they did their best to help save me money. The service was done in a reasonable amount of time and the car came back cleaned.

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DealerRater Jan 15, 2021

My experience with Roberto in service was perfection! Came in without an appointment for replacement tires. Roberto was the consummate professional, it was a job well done!

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DealerRater Jan 14, 2021

Yes! Would definitely recommend! Dennis made everything so simple and quick! This was definitely the best sales experience at any dealership we've been to.

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DealerRater Jan 14, 2021

The customer service was great and with great professionalism, they were aware that all the service is complete, the vehicle was delivered at the time they required, at all times they were aware of the client and provide the necessary services

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DealerRater Jan 13, 2021

Had service done by at Ramsey INFINITI for fluid changes, rotars, and brakes. Roberto helped me and was extremely pleasant and helpful and even took 10% off the total . Great experience !

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DealerRater Jan 12, 2021

Easy drop and go. Loaner ready and waiting. Work was done quickly and as promised. even did some diagnostic work at no charge for a battery issue.

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DealerRater Jan 12, 2021

Ramsey INFINITI staff members are always a pleasure to encounter...the staff is always knowledgeable about the vehicles..and are always personable....Very happy customer

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DealerRater Jan 12, 2021

I received excellent customer service while taking my car to be serviced. Work was done in a timely matter while I waited. Staff was helpful and friendly.

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DealerRater Jan 10, 2021

Thank you for the great service especially during these trying times. Looking forward to enjoying my new INFINITI vehicle. Thank again. Stay healthy and safe.

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DealerRater Jan 8, 2021

Hands down the best customer service I’ve ever experienced in a car dealership. Nuno has made every visit easy, painless and quick. 10/10 recommend coming here for all your service needs. If the service department is so great I can only imagine the sales team is the same. Thanks Nuno and Ramsey INFINITI. Appreciate you very much.

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DealerRater Jan 7, 2021

My service appointment went very smoothly. I dropped off the car a few minutes prior to my appointment time and it was ready for pick up prior to the promised time. The entire staff was very helpful and friendly.

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DealerRater Jan 6, 2021

Everything was smooth from top to bottom. They gave me a great deal for me and my wife. They wanted to keep my business and honest and up front throughout the process.

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Google Jan 5, 2021
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DealerRater Jan 4, 2021

Although it took several visits to sort out my problem, the dealership was courteous and prompt to supply a loaner vehicle. Updates were frequent and thorough.

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DealerRater Jan 4, 2021

I believe this is my 6th or 7th car I have leased from this dealership over the past 20 years. That speaks for itself. Willem Ryksen was my salesmen I worked with for years who I miss but Jason Kaplan worked with me and did a very good job.

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DealerRater Jan 2, 2021

Dropped my vehicle off mid morning. My car evaluation with update was completed by early evening. My messages were received via text message. quick, easy response. I had a choice in additional maintenance as well as free estimates for what may be needed by the next surface. During these tumultuous times, shorter work days, delays and short staff, it is appreciated. Thank you Luke I.

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DealerRater Jan 2, 2021

Service at Ramsey INFINITI with Luke was 10/10! Great service. And Dennis at sales made it an easy buy. Will recommend and Thank you!

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